Question 1

Do you offer virtual and in-person services?

Accepted Answer

Our counseling services are fully virtual, however our batch cooking services can take place in the comfort of your own home.

Question 2

Can you work with clients across all of the United States?

Accepted Answer

We provide virtual nutrition services for those residing in California, Arizona, Colorado, and Virginia. Our in-person home visit services are only offered to those in San Diego County.

Question 3

Do you accept insurance?

Accepted Answer

Yes, we are currently in network with Aetna and United Healthcare. Some insurance providers require a physician referral for coverage, please reach out to your insurance provider to confirm specific coverage.

If your insurance is not listed above, please check with your insurance provider for information regarding coverage for nutrition counselling. We can provide you with a superbill upon request to submit to your insurance provider for reimbursement.

Question 4

Do I need a doctor's referral to see a dietitian?

Accepted Answer

You do not need a doctors referral to see a dietitian, you can book your own appointment directly. Some insurance plans require a doctor's referral in order to be eligible for coverage in which case you can request a referral from your primary care physician (PCP). Please check with your specific insurance provider for information.

Question 5

What is your cancellation and rescheduling policy?

Accepted Answer

The appointment may be cancelled or rescheduled by phone or email at least 24 hours in advance of the appointment time without a fee.

If the appointment is cancelled or rescheduled within 24 hours of the appointment time, there is a late cancellation or late rescheduling fee of $75.

No-shows will be charged in the amount of the full fee per session.

Question 6

I am a provider, how can I refer a patient to you?

Accepted Answer

You may complete the referral form attached and fax it to 858-769-5310.

frequently asked questions